Shipping Policy

Effective date: November 5, 2026 Last updated: November 5, 2026

CubitPack LLC ("CubitPack", "we" or "us") keeps shipping straightforward so you never face surprise freight surcharges or unexpected customs bills at the door. This Shipping Policy explains how we pack, track and deliver your custom boxes, labels, bags and inserts across the United States and worldwide.

1. Free shipping to all 50 US states

Standard ground and freight shipping is free to all 50 US states, whether you ship to a commercial warehouse, a 3PL fulfillment center, a retail storefront or a home studio.

• Parcel shipments: Smaller runs, labels, bags and sample kits ship boxed via major parcel carriers with door delivery and tracking links.
• Palletized freight: Larger box or rigid-packaging runs ship shrink-wrapped on pallets to protect sharp corners. If your delivery address does not have a loading dock or forklift and needs liftgate service, inside delivery or a residential freight appointment, let your account manager know before shipping so we arrange the right truck setup upfront.

2. Production time vs. transit time

Total delivery time combines production turnaround plus carrier transit:

Working toward a fixed retail drop, trade show or holiday launch date? Tell us your target arrival date when requesting your quote. We check both press capacity and transit lanes before you pay so you know right away whether standard or 4 to 5 day rush keeps you safely ahead of schedule.

3. Worldwide shipping with DDP pricing (no surprise duties)

We ship custom packaging worldwide, including Canada, the United Kingdom, the European Union, Australia and other international markets.

Every international quote uses DDP (Delivered Duty Paid) pricing:

• International freight, export/import customs clearance, duties and import taxes are calculated upfront and included in your written quote.
• Your shipment clears customs smoothly without your warehouse or client getting hit by unexpected broker invoices on delivery day.

4. Blind shipping and split shipments

• Blind shipping (white-label delivery): Ordering for a client as a design studio, agency, print broker or co-packer? Ask for blind shipping on your quote. We ship in plain outer cartons with unbranded packing slips showing no CubitPack logos, pricing or marketing inserts.
• Split shipments: Need one production run divided across two or more co-packers, retail stores or regional 3PL warehouses? Tell us the addresses and carton counts per stop, and we include split-shipment routing directly on your quote.

5. Warehousing, scheduled releases and kitting

Short on back-room space, or want lower bulk unit pricing while taking delivery in smaller batches? Through our partner warehouses, we offer storage, scheduled pallet releases, kitting and packaging assembly, quoted per customer to fit your monthly usage.

6. Tracking and proactive updates

You never have to guess where your boxes are. Your dedicated account manager sends milestone updates while your order is on press, during finishing, and the moment it ships, along with live tracking numbers or freight bill-of-lading details by email, SMS or WhatsApp (whichever channel you prefer).

7. Address checks and delivery issues

Please double-check your street address, suite number, dock hours and receiving contact phone number before your order ships. Once a shipment leaves our facility, carrier re-routing or redelivery fees caused by an incomplete or changed customer address are billed at carrier cost.

If any shipment is delayed, missing a carton or damaged in transit:

• Contact us within 14 calendar days of delivery with photos of the damaged packaging and outer shipping cartons.
• We reprint transit-damaged units free of charge and handle the carrier claim from start to finish. See our Refund & reprint policy for full details.

8. Contact us 24/7

Questions about shipping, DDP lanes, blind delivery or rush dates? Reach us any time:

• Company: CubitPack LLC (New York limited liability company)
• Address: 228 39th St, Brooklyn, NY 11232, USA
• Email: hi@cubitpack.com
• Phone, SMS & WhatsApp: (785) 274-9175