FAQ

CubitPack FAQ: minimums, turnaround and shipping

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FAQ

Ordering, design, shipping and more

What are your minimums?

Rigid boxes from 50, mailer boxes from 250, labels and stickers from 500, and card boxes from 1,000. Other products are confirmed with your quote. Small trial orders are possible case by case.

How long does production take?

10–14 business days after you approve your proof and pay. Rush takes 4–5 days at an extra cost quoted with your order.

How fast will I get a quote?

Your dedicated account manager reviews your specs and replies promptly with tailored pricing for each quantity you ask about. Every quote is free.

Is design help really free?

Yes. Design help on your packaging artwork is free, including a custom dieline for your size, an artwork check and print-ready files. If you need a new logo and brand identity built from scratch, ask our team on the brand identity page.

Can you print a design I made with AI?

Yes — we specialize in turning AI-generated packaging concepts into real printed boxes. Send any AI image and our designers rebuild every element (clean typography, isolated graphics, bleed, CMYK/Pantone color separation and finish masks) onto your exact dieline, then send a 3D mockup before you pay — included free.

Will I see my packaging before I pay?

Yes. You get a digital proof and a 3D mockup before you pay. A printed sample is optional: it’s paid and credited to your order.

Do you have free samples?

Every order includes a free digital proof and 3D mockup before you pay. Physical sample kits and custom printed samples are paid and credited toward your order.

Are there die or plate charges?

No. There are no die or plate charges.

How do I pay?

Payment is 100% before production, by card (Visa, Mastercard, American Express or Discover), Apple Pay, Google Pay, PayPal, bank transfer / ACH (including Plaid) or wire. Payment plans or net terms may be offered case by case, based on order history or volume.

Do you charge for shipping?

Shipping is free to all 50 US states. We also ship worldwide with DDP prices: shipping, duties and import taxes are included in your quote.

Can you match my brand colors?

Yes. Send your Pantone codes. Pantone colors are guaranteed: if a Pantone color on your order is clearly off from the Pantone reference, we reprint it.

What if something is wrong with my order?

Tell us within 14 days of delivery and send photos. If it’s our mistake, you choose a reprint or a refund. If boxes arrive damaged in transit, we reprint the damaged units free and handle the carrier claim.

Can I cancel an order?

You can cancel free of charge until you approve your proof, with a full refund. After approval, production starts and the order can’t be cancelled.

Do you beat competitors’ prices?

Yes. Send a written quote from a US competitor for the same specs (size, material, print, finish and quantity) and we beat it.

Is there a first-order discount?

Yes, 10% off your first order.

How exact is the quantity?

Printing runs can come out slightly over or under. We deliver within ±5% of the quantity ordered and bill for the quantity shipped, at your unit price.

How much does custom packaging cost?

Every order is quoted for its own specs, so there’s no price list. The size and style, the material, the print, any finishes and the quantity set your price, and the unit price drops as the quantity goes up. There are no die or plate charges, shipping to all 50 states is free and your first order gets 10% off. Every quote is free.

How do I get custom packaging made for my business?

Tell us the product, a rough size and up to three quantities — or upload an AI box concept — in the quote form or chat. Your dedicated account manager sends tailored pricing for each quantity, and our studio prepares your print-ready dieline and 3D mockup for free. Once you approve and pay, it’s made in 10–14 business days and shipped free to all 50 states.

Where is your packaging made?

CubitPack LLC is based in Brooklyn, New York. We make packaging in-house and with partner facilities in the United States and overseas. When an order needs FSC paper, food-safe materials or ISO 9001 production, we make it in a facility that has it. Certificates and lab tests are available on request.

What materials can custom boxes be made from?

Corrugated board for mailer and shipping boxes, card and paperboard for product boxes, rigid board for gift boxes, kraft board for a natural look, and recycled board. Labels, bags and pouches have their own materials, confirmed with your quote.

Still have a question? Ask a packaging specialist.

Request a Quote →

Request a custom quote

One dedicated account manager prepares pricing across up to 3 quantities.

  • Free design & AI-to-print studio + 3D mockup
  • No die or plate charges · 4–5 day rush available
  • Free shipping to all 50 states
  • 10% off your first order
  • Reprint or refund if we get it wrong