Order Terms

Effective date: November 5, 2026 Last updated: November 5, 2026

These Order Terms ("Terms") apply to every custom packaging order, sample kit, printed sample, prototype or design service you ("Customer", "you" or "your") purchase from CubitPack LLC, a New York limited liability company ("CubitPack", "we", "us" or "our"). When you approve a written quote or pay an invoice from CubitPack, these Terms form our agreement for that order.

1. Quotes, first-order savings and price beat

• Fast, free quotes: Requesting a quote is free. We reply within 5 to 7 minutes on quote requests, backed by 24/7 live support across chat, phone, text, WhatsApp and email.
• What your written quote covers: Every price, product structure, dimension (length × width × depth, inside dimensions unless stated otherwise), board or film stock, printing method, finish, quantity tier and optional add-on (such as 4 to 5 day rush production, international shipping or warehousing) is set out clearly in your written quote.
• No die or plate charges: We do not add separate cutting-die or printing-plate setup fees to your order.
• Quote validity: Written quotes stay valid for 30 calendar days from the date sent, unless raw paperboard, freight or tariff rates shift materially before payment or you change your specifications.
• 10% off your first order: First-time CubitPack customers receive 10% off their first custom packaging production order.
• US competitor price beat: Send us a current, itemized written quote from a US packaging company for the exact same specifications (box style, inside dimensions, material grade, printing, finishes, add-ons and quantity) before ordering, and we will beat that price. Promotional discounts and competitor price beats apply one per order unless your written quote states both together.

2. Minimum order quantities

Minimums depend on how each packaging family goes on press:

Need a smaller test run for a product launch or retail pitch? Tell your account manager. We review small trial orders case by case and let you know straight away what is practical for your structure.

3. Design help, AI-to-print rebuilds and brand identity

• Free packaging design help: Every order includes a custom structural dieline sized for your product, a full preflight check (bleed, safe zones, barcode legibility, ink coverage and fold clearance) and print-ready press files at no extra charge.
• Free AI-generated packaging rebuilds: If you bring a concept generated in Google Gemini, ChatGPT, Claude, Midjourney, Canva AI or any other AI tool, our studio rebuilds the flat dieline, vector typography, CMYK or Pantone color separations and foil or embossing spot masks from scratch at no charge (see /print-your-ai-design and our Artwork & AI design terms).
• Brand identity from zero (paid optional service): If you want us to create a brand logo and visual identity from scratch before designing your packaging, that service costs $250, plus $50 for each box, bag or packaging item laid out with your new identity.

4. Digital proofs, 3D mockups and final sign-off

• Before you pay: We send you a flat 2D digital production proof (showing exact trim, fold, glue, bleed and finish layers) and a 3D mockup so you can inspect every panel before production.
• Optional physical samples: Our stock sample kit costs $50 and is credited in full toward your first production order. Custom printed samples are paid (priced per product) and credited toward your matching production order. Unprinted or structural physical prototypes are priced per product as quoted. We do not ship free samples.
• Your proof approval is the production master: Please check all spelling, ingredient lists, barcodes, net weights, warnings, inside dimensions, panel orientations and colors carefully before signing off. Once you approve your final proof in writing (by email, chat or quote link), our presses run strictly from that approved file. Errors present on a proof you approved are the customer's responsibility and are not eligible for a free reprint or refund.

5. Payment terms

• Standard payment: Payment is 100% due before production starts, payable by credit or debit card (via Square or Stripe), bank transfer / ACH, PayPal or bank wire.
• Payment plans and net terms: Flexible split payments or net terms are offered case by case at CubitPack's discretion based on repeat order history, credit review or order volume, and must be confirmed in writing on your invoice.

6. Production turnaround and rush orders

• Standard production: 10 to 14 business days, counted from the business day after we have both your written proof approval and cleared payment.
• Rush production: 4 to 5 days on eligible structures and quantities, for an extra rush fee set out in your written quote.
• Business days exclude weekends and major public or carrier holidays. Shipping transit time runs in addition to production time unless your written quote specifies a guaranteed arrival date.

7. Cancellation policy

You may cancel free of charge, with a 100% refund of any packaging payment made, at any time before you approve your final proof (excluding standalone completed custom prototypes or completed brand-identity design work already delivered). Because custom paperboard, plates, foil dies and press runs are cut exclusively for your brand immediately upon sign-off, orders cannot be cancelled or modified once the proof is approved and production begins.

8. Industry over-run and under-run allowance (±5%)

In commercial custom printing, die-cutting and gluing, a small percentage of sheets are used during press make-ready and quality inspection. Following standard packaging industry practice, your delivered quantity may finish within plus or minus five percent (±5%) of the quantity ordered. We bill (or credit) at your quoted per-unit price for the exact quantity shipped within that ±5% window. If you require a strict minimum floor (for example, "never fewer than 1,000 units"), tell your account manager before quoting so we can plan press sheets accordingly.

9. Color accuracy and our Pantone match guarantee

• Screens vs. physical board: Monitors and phone screens use backlit RGB light, whereas presses use CMYK process inks or spot inks on uncoated kraft, matte, gloss or soft-touch paperboard. Because ink absorbs differently on kraft and uncoated stocks than on coated white board, digital proofs and 3D mockups are visual layout guides rather than exact ink-density matches for standard CMYK builds.
• Pantone spot color guarantee: When your order specifies official Pantone Matching System (PMS) spot ink codes (coated PMS C on coated/laminated stocks, or uncoated PMS U on uncoated stocks), we guarantee the match. If a printed Pantone spot color on your packaging is visibly off from the corresponding current physical Pantone swatch book standard beyond normal commercial substrate tolerance, we reprint the affected packaging free of charge.

10. Quality guarantee, reprints, refunds and transit damage

We stand behind what we make:

• Report window: Inspect your delivery promptly and contact us within 14 calendar days of delivery with clear photos of the issue, outer cartons and your order number.
• If an order is wrong because of us: When print, size, stock, finish or count (outside ±5%) fails to match your approved proof and invoice, you choose either a free reprint or a refund for the affected units.
• If boxes arrive damaged in transit: Send photos of the damaged units and shipping cartons within 14 days of delivery. We reprint the damaged units free of charge and handle the carrier claim ourselves so your launch stays moving.

Full claim steps are in our Refund & reprint policy.

11. Shipping, blind delivery and worldwide DDP

• United States: Standard shipping is free to all 50 US states.
• Worldwide shipping: International orders ship to Canada, the UK, Europe, Australia and worldwide under DDP (Delivered Duty Paid) pricing, meaning shipping, customs brokerage, duties and import taxes are included in your quote with nothing extra collected at the door.
• Blind and split shipping: We offer unbranded blind shipping for agencies and resellers, as well as split shipments to multiple addresses or fulfillment centers when arranged on your quote. See our Shipping policy.

12. Partner certifications and regulated products

FSC-certified paperboard, food-contact-safe boards and coatings, child-resistant structures, lab test reports and ISO 9001 partner production are available on request through our certified partner facilities. When your product needs a specific material certificate, food-grade barrier or lab test, tell us before quoting so we assign your run to the right certified partner facility and supply the supporting documentation. CubitPack supplies custom packaging and does not provide legal compliance advice for FDA, FTC, CPSC or state cannabis/vape labeling laws.

13. Warehousing, kitting and fulfillment

Storage, scheduled release shipments, kitting and assembly are available through our partner warehouses and are quoted per customer based on pallet count, storage duration and handling scope.

14. Artwork ownership and retention

You confirm that you own or hold commercial rights to all logos, fonts, copy and AI-generated images you send us, and that your artwork does not infringe third-party trademarks or copyrights. We archive your print-ready files and custom dielines to make future reorders fast and consistent, and we delete them on request. Read our Artwork & AI design terms for full details.

15. Events outside our control

Neither party is liable for delays caused by events genuinely beyond reasonable control, such as severe weather, natural disasters, port or customs closures, carrier strikes, power grid outages or industry-wide raw material embargoes. If an unexpected event affects your timeline, your account manager will notify you right away and work with you on the fastest practical alternative.

16. Limitation of liability

To the fullest extent permitted by law, CubitPack's maximum aggregate liability arising out of or relating to any order, sample or design service is limited to the amount you actually paid CubitPack for the specific order or item giving rise to the claim (or our completion of a free reprint under Section 10, at your election where our guarantee applies). Neither CubitPack nor its production partners are liable for indirect, incidental, consequential or punitive damages, such as lost retail shelf slots, third-party fulfillment penalties, spoiled product contents or lost profits.

17. Governing law and contact

These Order Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, and any formal dispute not resolved informally will be brought in the state or federal courts located in Kings County or New York County, New York.

Reach us 24/7 with any question about an order:

• Company: CubitPack LLC (New York limited liability company)
• Address: 228 39th St, Brooklyn, NY 11232, USA
• Email: hi@cubitpack.com
• Phone, SMS & WhatsApp: (785) 274-9175