Privacy Policy

Effective date: November 5, 2026 Last updated: November 5, 2026

CubitPack LLC, a New York limited liability company ("CubitPack", "we", "us" or "our"), runs cubitpack.com to make custom printed boxes, labels, bags and inserts for brands. This Privacy Policy explains in plain English what information we collect when you browse our website, ask for a quote, upload artwork or AI packaging concepts, chat with us, or place an order, and how we protect and use that information.

1. Quick summary

• We collect what we need to quote, design, print and ship your packaging: your contact details, box specs, uploaded artwork or AI images, messages with our team, and basic site usage data.
• We never sell your personal information or share your mobile number with third parties for their marketing.
• We never store full payment card numbers on CubitPack servers. Card payments run through Square, Stripe or PayPal.
• You control your files and cookies: you can decline analytics cookies in our cookie bar at any time, and you can email hi@cubitpack.com to view, update or delete your records and artwork files.

2. Information we collect

Information you give us directly

• Contact and business details: your name, email address, phone number, company name, website, billing address and shipping address(es) when you submit a quote form, request a sample kit, book a consultation, subscribe to our newsletter or place an order.
• Packaging specifications: product styles, dimensions, board or film stocks, quantities, CMYK or Pantone colors, finishes, add-ons and delivery timelines.
• Uploaded artwork and AI designs: logos, dielines, brand guides, reference photos and AI-generated packaging images from tools like Google Gemini, ChatGPT, Claude, Midjourney or Canva AI.
• Conversations with our team: live chat threads, emails, phone call notes, SMS messages and WhatsApp messages with our 24/7 support specialists and your dedicated account manager.

Payment records

Payments are processed directly by PCI-compliant payment providers (Square, Stripe and PayPal) or by bank transfer (ACH or wire). We receive confirmation of payment, billing contact details, invoice totals and the last four digits of a card when applicable, never your full card number or security code.

Information collected automatically on the site

• Essential visit and attribution data: first-party browser storage and cookies (cp_vid, cp_attr and cp-cookies) that remember your cookie choice, keep your live chat session connected, and record the page or referral link that brought you to a quote form.
• Analytics data (when allowed): pages viewed, approximate city/region, device type, browser type, scroll depth and quote-step interactions collected through Google Analytics 4 (with IP anonymization turned on and ad personalization turned off) and Microsoft Clarity (anonymized click heatmaps and session replays that help us spot broken layouts or confusing form steps). See our Cookie notice for full details.

3. How we use your information

We use the information we collect to:

1. Reply to quote requests in 5 to 7 minutes and send accurate pricing for the quantities and specs you requested.
2. Prepare custom dielines, print-ready artwork, AI-to-print rebuilds, digital proofs and 3D mockups before you pay.
3. Process payments, manufacture your order, run quality checks and ship your packaging (including blind shipping, split shipments, warehousing or worldwide DDP delivery when requested).
4. Keep your files ready for fast reorders so you don't have to rebuild dielines or Pantone plates from scratch next time.
5. Support you 24/7 through your dedicated account manager by email, chat, phone, SMS or WhatsApp (see our SMS terms for text message rules).
6. Send packaging guides or company updates only if you opt in to our newsletter, with a one-click unsubscribe link in every email.
7. Keep the website fast, secure and reliable, prevent spam or fraud on quote uploads, and meet tax, accounting and legal obligations.

4. Who we share information with

We share information only with trusted service providers and partners who need it to run CubitPack and fulfill your order:

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising.

5. Uploaded artwork and AI packaging concepts

Files you upload through our quote form travel over HTTPS using short-lived signed upload links into private Cloudflare R2 storage. We use your logos, dielines and AI concepts solely to prepare your quotes, proofs, 3D mockups and orders. We never train public AI models on your brand files, and we never display your finished packaging in our gallery or social channels without your permission. Read our Artwork & AI design terms for more detail.

6. How we protect and keep your data

We use HTTPS/TLS encryption in transit, private cloud storage buckets for uploaded artwork, spam and file-type screening on uploads, and role-restricted access for our team. No online system can promise zero risk, so please contact us right away if you ever suspect unauthorized use of an email or quote link.

We keep order records, invoices, dielines and print-ready files so you can reorder quickly and so we can meet US tax, accounting and warranty rules (typically up to 7 years for financial records). If you requested a quote without ordering, or if you want us to remove stored artwork and contact details that we aren't legally required to keep, email hi@cubitpack.com and we will delete them promptly.

7. Your privacy choices and regional rights

Every visitor and customer

Regardless of where you live, you can contact hi@cubitpack.com at any time to:

• Ask for a copy of the personal information we hold about you
• Correct inaccurate contact or company details
• Ask us to delete your personal information or stored artwork files (subject to tax and order-record laws)
• Unsubscribe from marketing emails or reply STOP to opt out of SMS updates
• Change your analytics cookie choice using the Cookie settings button in our website footer

US state privacy rights (California, Virginia, Colorado, Connecticut, Texas, New York and other states)

If you live in a US state with consumer privacy laws (including the California Consumer Privacy Act / CPRA), you have the right to know what personal information we collect, use and disclose, request access or deletion, correct inaccuracies, receive a portable copy, and not face discrimination for exercising your privacy rights. CubitPack does not sell personal information or share it for targeted third-party advertising, and we do not collect sensitive personal information to infer characteristics about you. To submit a verifiable request, email hi@cubitpack.com or call (785) 274-9175. We verify requests by matching the email address or order reference on file and respond within the timeframe set by state law (within 45 days where applicable).

Visitors in the United Kingdom, European Economic Area and other regions

CubitPack LLC is based in the United States, so information you send us is processed and stored in the United States and by our global cloud providers. When we process personal data of visitors in the UK, EEA or Switzerland, our legal bases are: performing a contract or taking steps at your request (preparing quotes, proofs and orders), legitimate business interests (answering B2B inquiries, securing our site and improving usability), legal obligations (tax and accounting records), and consent where required (optional newsletter emails and analytics cookies). You may request access, rectification, erasure, restriction, data portability or objection by emailing hi@cubitpack.com, and you have the right to lodge a complaint with your local data protection authority.

8. Children's privacy

CubitPack is a business-to-business custom packaging service and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has submitted personal details through our site, email hi@cubitpack.com and we will delete the record immediately.

9. Updates to this policy

When we update how we handle data or add new site features, we revise this page and update the date at the top. If we make a material change, we will highlight it clearly on our site or notify active customers by email.

10. Contact us

Questions or privacy requests reach our team directly:

• Company: CubitPack LLC (New York limited liability company)
• Address: 228 39th St, Brooklyn, NY 11232, USA
• Email: hi@cubitpack.com
• Phone, SMS & WhatsApp: (785) 274-9175 (24/7)